Apply Now to Dell’s Off-Campus Mega Hiring Drive for Freshers

Dell is holding a PAN India mega-hiring drive for freshers and graduates with no experience in Gurgaon. Interviews will be conducted for the role of technical support.

Job Profile: Graduate Engineer Trainee
Work Location: Gurgaon, Haryana
Job Type: Full-time

Eligibility Criteria:

Responsibilities:

  • Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for Out of warranty & In warranty extension sales.
  • Performs work in accordance with standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:

  • 0 to 4 years of relevant work experience required
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations
  • Ability to deal professionally with irate customers

Preferences:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification.