Dell is holding a PAN India mega-hiring drive for freshers and graduates with no experience in Gurgaon. Interviews will be conducted for the role of technical support.

Job Profile: Graduate Engineer Trainee
Work Location: Gurgaon, Haryana
Job Type: Full-time

Eligibility Criteria:

Responsibilities:

• Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
• Responsible for Out of warranty & In warranty extension sales.
• Performs work in accordance with standardized policies and procedures.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Ensure proper escalation procedures are followed.
• Responsible for customer satisfaction through effective handling of customer problems.
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:

• 0 to 4 years of relevant work experience required
• Undergrad with 1 year of International Call Center Voice experience
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations
• Ability to deal professionally with irate customers

Preferences:

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification.