Wipro is hiring for the Service Desk Hiring role, which is open for Arts, Science, Commerce and Engineering Graduates of 2019 batch from various streams. The role will deploy selected candidates to various locations all over India and give them a chance to kick-start their careers in IT with Wipro.

Eligibility Criteria

  • Candidates must have a full-time degree course recognized by the Central/ State Government of India.
  • All arrears and backlogs need to be cleared at the time of selection process.
  • Candidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.
  • Candidate who has appeared in any Selection Process at Wipro in the last three months is not eligible.
  • Candidate must not have more than three years of gap, if any, between 10th and graduation.
  • Candidate must be willing to work in a 24*7 shift environment and relocate to any location within India.

Education

  • 10th Standard – Pass
  • 12th Standard – Pass
  • Graduation – Pass

Year of Passing

  • Only 2019

Qualification

All Arts, Science, Commerce and Engineering Graduates
(Diploma/ ME/ MTech/ MBA/ MCA/MSc streams are NOT eligible)

Job Description

  • Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
  • Excellent communication skills required as you will work in International Voice Support
  • Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
  • Responding in a timely manner to service issues, request, and take care of the complete operations.
  • Troubleshoot system and network problems and diagnosing and solving hardware or software fault
  • Provide support, including procedural documentation & relevant reports
  • Support the roll-out of new applications and manage many open cases at one time and provide accurate information on IT products or services
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)

Selection Process

  • Group Discussion
  • Technical Interview
  • HR Interview

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