Job Description

To resolve complaints assigned within the specified TAT
Responds to complaints received in the area of Processes, products, agents or any other areas
Contacts the customers and understands the complaint
Forwards queries to respective departments and coordinates for supporting evidence or documents
Follows up and ensures closure
Communicates on final answer to client and provides details
Handles an average of 6 7 complaints a day
Must focus on reduction of repeat complaints i.e. ensure that the complaint is resolved first time correct
Assist Legal and Compliance team in resolving their complaints

Registers the complaint cases in the complaint management system on a daily basis.
Updates the case and provides details of all actions related to complaints
To enter findings related to each case which has been registered by investigating into the case.
To share the findings with the management in order to help analyze on the complaints and to initiate process changes, if any.
To share and come up with process change and improvement suggestion which will help reduce the complaint and reduce the response time for complaint cases

Must ensure positive VOC , ensure that the customer has fully understood the reason behind the decision taken by the team for his complaint

Insurance based Outbound Customer Service & Telesales Process - Salary upto 28k gross + 150 rs. daily allowance

Graduate Pass with minimum 6 months of telesales experience is a must

Candidate must be comfortable to work for a telesales for process

Fluent English + Hindi is a must

Additonal languages known will be an added advantage - Bengali, Kannada, Telugu

Should be comfortable to work in day rotational shift between 10 am to 7 pm / 11 am to 8 pm / 12 pm to 9 pm

Sunday fixed off + 2 additional offs in a month

Minimum salary 15.8k net / 18k gross + 150rs daily allowance + other incentives

No Night Shifts

Age Limit: 32 yrs.

Salary Range: 15.8k net to 27k net

Interested candidates may contact hr recruiter at Hy Fly Consultancy between 9 am to 6 pm

Corporate Bank is Hiring Phone Banking Officer Freshers

We have urgent opening for Phone Banking Officer with an leading Bank in Mumbai

Designation - Phone Banking Officer
Education : Any Graduate - Fresher / Experience - upto 9years
Excellent Communication Skill - English

Btech, BE, Bsc & Engineering Background - Please dont apply.

Shifts:-
For Females- 8am to 8pm (Any 8hours shift)
For Males Occasionally Rotational shift (Night allowance provided)

Job Location: Andheri / Thane / Ghatkopar / Goregoan / Vashi / Belapur / Malad

Salary:-
For Freshers 11K to 13K
For Experienced Upto 27k
Depending upon performance in interview and last CTC Drawn

Hiring on Bank Payroll

Hy Fly Consultancy

www.hyfly.in

Free Placment / No Registration Charges

Financial (Insurance) Co Payroll -Customer Service Executive -Day Shift -Sal 25K

Designation: Relationship Manager / Sr. Relationship Manager

Industry: Insurance

Job Role:

Make calls on the leads received through Online Form Filling or Missed Calls or Toll Free SMS’s received from the interested buyers

Understand the need of the customer & suggest an insurance policy over the phone - it may be a life insurance or health insurance or general insurance (vehicle)

Follow up with respective departments to solve the customer query about the product and follow up with the customer on time to time basis untill the call is closed

Achieve basic targets and earn incentives

10 am to 7 pm & 11 am to 8 pm Job

Salary Range: Rs.16,500 to Rs.24,500 + Rs.3750 monthly attendance bonus + P.F. + P.T. + Medical benefits

No. Of days working: Monday to Friday + Saturday Half Day / Sunday fix off

Desired Profile & Key Skills Required:

Graduate Pass, Post Graduate Appeared or Pass, Fresher, Experience in BPO - Outbound, grammatically correct English - written & oral, Basic computer skills, Typing speed of atleast 20 w.p.m., basic knowledge about Customer Service & Telesales

Call/SMS/Whatsapp 8169652883 - Dipti

8080702016 - Kanchan

9029420672 - Sarah

Or email ur resume on hyflyhr@gmail.com

Hy Fly Consultancy

Free Placement / No Registration Fees