Job Description

Fleet Management

Be primary stakeholder to ensure in full and in time deliveries with no product mismatch and to have exceptional abilities to manage crisis situations.
Responsible to manage monthly roster for delivery partners and ensure that adequate resources are available to satisfy and meet the requirement.
Be responsible for devising sourcing strategies, designing training modules for delivery partners and for leading and managing the delivery team, their performance, expectations and goals.
Responsible to conduct audit visits to ensure the fleet of delivery executives across areas are disciplined and resolve disputes that may arise in these areas, warranting an efficient and healthy work environment.
Responsible to connect with customers for supporting migration from cash to online payment and also expected to endorse them to give a google rating for our service. Expected to proactively collect feedback from customers and will be responsible for tweaking processes to make them robust.
Be responsible for customer engagement activities and dealing with customers when and where the circumstances demands for pronounced involvement.
Expected to be in charge of the shift and would be responsible to over manage all the administrative needs to ensure the uninterrupted operational flow.
Expected to have excellent skill and flexibility to manage the situations in the absence of Managers/departmental heads.
Responsible for daily MIS reporting of cash/wallet/coupons and POS reconciliation , customer engagement, Audits and merchant visit and Merchant acquisition at handover or before closing the Hub.

Vendor Management:

Responsible for Registration and onboarding of new merchant, which includes documentation/verification/enrolment and compete operations management.
Ensuring flawless paperwork and maintaining up-to-date records for all new/existing clients/merchants.
Responsible for being a point of contact for all servicing requirement and fulfillments for merchants.
Responsible for coordination with merchants for invoicing and settlements.
Responsible for regular meeting with merchants to maintaining a strong rapport with merchants and advising them on issues related to the market and offering solutions on the same.

Revenue:

Responsible for new merchant acquisition.
Reaching out to prospective clients, create suitable offers and sign-up of new merchants to increase subscriber base and maintaining healthy flow of business