BI Support Analyst

Job Description:

• Independently analyze, direct and solve Power BI customer issues.
• Use tools like Cisco WebEx, screen shares to resolve client issues every day.
• Provide user access and permissions based on their support request.
• Translate the user problem to a technical problem and resolve it.
• Production of daily and weekly status reports of issues.
• Understand the Insurance domain/business and use the domain knowledge to add
• value to daily tasks.

Specifications (Skills):

Technical Skills:

• Microsoft Power BI in depth knowledge (access models, security model, sources, visualizations, field by field analysis)
• Data Model and Data Base knowledge.
• SQL writing and analysis, using SQL Server Management Studio.
• Development background a plus

Soft Skills:

• Customer service oriented.
• Good communication (written and verbal).
• Knowledge of insurance business a plus.
• Quick learner and able to balance multiple tasks.
• Work US CST hours.

Recruitment Criteria:

• Graduation – BCA/MCA/B.Sc Computer Science, B.E.
• Working knowledge of Power BI
• Certification in Power BI is a plus
• Experience – 1 to 2 years in a technical support role (Power BI)

Selection Methodology:

• HR Interview
• Technical Interview with Reporting Manager and Process Manager.