One of our clients, a reputed ITES company based in Chennai, is looking out for Back Office Executives.

Roles and Responsibilities:-

01- Manage and update Insurance Member and Plan data on multiple systems.

02- Enter new member data into excel and enrollment forms.

03- Processes customer requests in a timely and accurate manner.

04- Communicates with customers through written correspondence.

05- Using PC application and functions such as Excel and Word to update and load data sets.

06- To answer queries coming from end user customers in a polite and professional manner.

Skill Set Required:-

01- Good typing speed (25 wpm with 80% Accuracy).

02- Strong commitment to customer service and quality

03- Excellent Keyboard Skills

04- Demonstrates a strong customer service orientation.

05- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied.

06- Excellent English communication skills - both verbal and written with a very good command over English grammar

07- Excellent listening skills

08- Should be flexible to work in night shifts.