Job Description

Summary: The Customer Service Representative is responsible for ensuring efficient, high-quality service to the customers by ensuring their concerns are resolved in first attempt (First Call Resolution) via call.

Role and Responsibility:

Answer inbound calls within guidelines/goals established by the client.
Listen actively, converse well on phone with East Coast customers and be confident on calls.
Assist Customers who will call in to seek assistance not limited to:
- Addition/Removal of services
- Upgrade/Downgrade their services
- Billing and Account related inquiries.
Focusing to ensure customers are given all the required support and ensure their concerns are resolved in first attempt. (First Call Resolution)
Consistently achieve call quality score goals to meet client and customer satisfaction goals as well as maintain First Call Resolution.
Superior Customer Service Skills
Be savvy, because most of the customers will call while they are travelling and need to ensure we do not waste their time.
Understand the vast process product line-up and provide the right plan based on their requirement.
Work on different platforms to access customers account.

Required Skills:

Must be self-motivated, driven to succeed and ready to hit the ground running
Customer Focus Attitude
Excellent Listening Skills
Strong Verbal Communication
Building Relationships
People Skills (empathetic and willingness to serve others)
Interpersonal Savvy
Problem Solving

Shifts Rotational: Rotational (9hrs) (5 days working)

21000 CTC to 35000 CTC + Transport Allowances + Attendance bonus

Call 9157308748 / 7778884892 for futher Info