JOB DESCRIPTION ACCOUNT EXECUTIVE (SHARED SERVICE CENTRE)
Reports to
Shared Service Centre Team Lead

Location
Chennai

Purpose of Role
This is a fantastic opportunity for an experienced professional with a Point of sale, print, packaging, creative or retail background.

The role will support a number of activities including supporting new business implementation, delivering operational best practice, adherence to commercial / financial processes and MI reporting requirements in relation to a portfolio of clients.

Excellent organisational and communication skills and a collaborative approach are required as they will operate with clients, suppliers and colleagues with the highest levels of professionalism and integrity.

Client engagement, procurement and project management skills are essential. They must be able to handle a variety of tasks with minimal supervision. They will have strong commercial awareness, combined with excellent customer service and communication skills. They will ensure consistent delivery of all activities to the highest quality and in line with best practice principles, and contractual SLAs and KPIs.

The role will fulfil client engagement responsibilities, ensuring the smooth running and on-going development of the supplier-client relationship, and delivering all contractual communications.

They will be responsible for co-ordinating the development of projects from design to production, including creation and management of production schedules, agreeing key dates and milestones with all parties.

The person will be instrumental in understanding the client brief” as well as establishing client expectations, then go onto ensuring the overall delivery of all work projects within agreed deadlines. This would involve effective teamwork with the wider Williams Lea Tag team.

This position is customer facing and would involve developing key client relationships along with the delivery of excellent customer service. It is anticipated that the role holder will be required to spend time meeting clients, present status and progress reports, receive and answer queries on the creative and print purchasing process.

Key duties & responsibilities

*Understanding of the detailed Print specifications
*Take accurate information from the client contacts in the “briefing” and provide technical input and advise as required
*Advising on most suitable equipment and suppliers for all print jobs
*Consult/advise on economic formats, work with clients and vendors to derive cost effective and fit for print projects;
*Provide technical input and advice on print/packaging projects as required
*Procurement of print, delivering on time, to specification, to quality and to contractual targets
*Take accurate information from our clients, formulating full production briefs
*Maintain tracking of all projects in procurement tool
*Adhere to defined ordering authorization and billing process
*Work within Tag’s operating budget
*Develop a good understanding of the client’s business and industry sector
*Build relationships with clients and manage their perceptions and expectations
*Develop strong relationships with suppliers
*Demonstrate an understanding of the technological direction of the industry and how these advances will benefit the client
*Resolve client/ supplier issues, escalate where appropriate
*Implement and use best practice principles
*Identify specification trends, work with the central procurement team to develop alternative sourcing strategies
*Perform benchmarking, take appropriate course of action to deliver contractual savings targets

Experience

2-5 years previous experience in a similar Print procurement or print management environment
Experience working in Point of Sale is an added advantage
Experience in managing a budget and achieving targets
Involvement with new service launches and implementations
Working in client services environment with direct client engagement
Experience of working in an environment where priorities are constantly changing
Delivery of client driven activities – ideally within print management or BPO services
Hands on experience and detailed knowledge artwork creation, typesetting and print management associated services
Experience of out sourcing including management of suppliers and negotiation

Personal Skills/Talent

Excellent communicator (oral and written)
Degree/Diploma in Printing
Highly organised and results focussed with a pro-active approach to problem solving and excellent attention to detail
Hands on experience and detailed knowledge artwork creation, typesetting and print management associated services
Strong commercial awareness and numeracy skills
Supportive and strong people skills
Commercially aware
Technically literate and confident with business technology, competent user of MS office suite
Strong customer service ethos
Focus on project management, timely delivery and achievement of Key Performance Indicators

Time Zone: UK Shift for now. However, should be open to work in other time zones if required