Overview:

Our Client, A Global Leader In Development And Manufacturing Of Medical Devices &Amp; Treatments For Chronic Diseases / Respiratory Disorders / Sleep-Disordered Breathing, Seeks An Accomplished It / Helpdesk Customer Support Analyst.

*** Candidate Must Be Authorized To Work In Usa Without Requiring Sponsorship ***

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*** Location: Bedford, Nh 03110

*** Duration: 6 Months, Temp To Hire

Notes:

Interview Process: (A) Hirevue, (B) Zoom-30 Minutes With Hm, (C) 45 Minute Two Person Panel Interview

Description:

Individuals Who Are Successful In This Role Have A Passion For Helping Others And A Heart To Serve.
Be Part Of A Supportive And Fun Team; Contributing To Team Goals And Celebrating Success As A Team.
Be Trained In And Have The Tools You Need To Succeed; Utilize Salesforce Case Management Software To Document Customer Information And Reported Issues, Knowledge Base, User Guides And Other Internal Resources To Resolve Application And Technical Issues.
Provide Front Line Support To Customers Via Chat, Phone, Community, And Email, Identifying Root Causes Of An Issue As Well As Solutions.
Learn How To Perform Basic And Advanced Troubleshooting Including Problem Replication To Identify/Verify Underlying Cause Of Customer Reported Problems.
Utilize Your Experience And Analytical Skills, Have Strong Attention To Detail And An Urgency To Follow Through.
Have Support When You Need Help; Escalate Cases To Second Tier Analyst According To Defined Support Processes.
Have A Variety Of Responsibilities To Learn And Grow From, Performing Tasks Such As Maintenance And Improvement Of Knowledge Base, Regression Qa Testing, Webinars, And Mentoring.
Demonstrate Proactive Communication To Customers After Identifying Common Issues Reported To Support.
Have An Opportunity To Earn More Along The Way By Participating In After Hour On Call Rotation.
Receive Specialized Product And Industry Training Specific To One Of Our Product Teams Focused On One Of These Areas: Clinical, Financial, Or Technical.

Qualifications:

Bachelor S Degree Or Equivalent Experience.
One To Two Years Experience Working With Personal Computers.
Knowledge Of Software Support Methodologies And/Or The Post-Acute Healthcare Industry Is Preferred, But Not Required.
Excellent Customer Service Skills.
Good Problem-Solving And Prioritization Abilities.
Excellent Verbal And Written Communication Skills.
Ability To Work In A Team Environment.
Ability To Multi-Task.

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I'D Love To Talk To You If You Think This Position Is Right Up Your Alley, And Assure A Prompt Communication, Whichever Direction. If You'Re Looking For Rewarding Employment And A Company That Puts Its Employees First, We'D Like To Work With You.

Satwinder Sat Singh

Lead Technical Recruiter

Company Overview:

Suna Provides Consulting, Temporary Staffing And Payrolling Services To Fortune 500 Companies Nationally. We Develop And Implement Solutions That Help Our Clients Operate More Efficiently, Deliver Greater Customer Satisfaction, And See A Positive Impact On Their Bottom Line. We Create Value By Bringing Together The Right People To Achieve Results. Our Clients And Employees Say They Choose To Work With Suna Because Of How We Work With Them - With Service That Exceeds Their Expectations And A Personal Commitment To Their Success.

Suna Solutions Provides Equal Employment Opportunities To All Employees And Applicants For Employment And Prohibits Discrimination And Harassment Of Any Type Without Regard To Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.

This Policy Applies To All Terms And Conditions Of Employment, Including Recruiting, Hiring, Placement, Promotion, Termination, Layoff, Recall, Transfer, Leaves Of Absence, Compensation And Training.

Applicants, With Criminal Histories, Are Considered In A Manner That Is Consistent With Local, State And Federal Laws.