C

Customer support -International Semi

Job Views: 2
Confidential
|
Exp. 1 - 4 Year(s)
Hyderabad
Job Posted: 3 months ago
Skills
Customer support
technical support
International voice
Other Details
Employment Type
Full-Time
Work Experience
1 - 4 year(s)
Education Level
Undergraduate
Salary
2.0 - 4.0 LPA
Job Description

Job Title – Business Customer Care Representative – Offline Accounts Position

Experience –  0 – 4 years

Salary – 2 lacs p.a – 4 lacs p.a

Shift – Rotational shift

Type - International Semivoice Process

Communication – Good in English

Qualification – UG/Graduate/pg

Transportation - Two way Cab

Job Location – Hitech City

 

 Roles & Responsibilities:

International Backend Billing Process

Complex Billing Investigations/ Corrections -conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.

Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a world class customer experience.

Answering product and Account questions/queries assistance.

Key Skills:

Customer Service skills

Excellent verbal and written communication skills

Functional Skill Required:

Experience into Managing international clients / Accounts is Mandatory.

Experience into Account Receivable Billing / Backend Billing/ AR Billing.

Any prior experience in backend would be an added advantage.

Send your C.V on

hr@impecconsulting.com and

can reach me on

HR Amreen

7995795533

 

Thanks & Regards,

Amreen.

HR Coordinator

# 7995795533

Impec consulting solutions

319, down town mall

vasi