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Title: Desktop/Help Desk Support

Location: Cleveland, Oh / Saint. Louis, Mo (Locals Needed)

Duration: 3-18 Months

Job Description:

Responsible For Providing Customer Service And Technical Expertise For All Levels Of Users. Diagnoses And Troubleshoots Software, Hardware Problems.
Responsible For Day-To-Day Logging, Tracking, And Resolving Of Customer-Reported Problems. Experience Configuring/Deploying Devices With Windows 7 And Windows 10. Basic Knowledge Of Active Directory And Group Policies.
Ms Office/Outlook/Teams A Plus. Powershell Is A Plus. Hands-On Experience With Large Enterprise Environments. Knowledge Of Basic Hardware/Software Troubleshooting.
Experience Troubleshooting Windows 7/10.
Good Communications Skills. Works Well On Large Projects As Part Of A Team.

Skills:

Troubleshooting Software And Excellent Customer Service Skills
Experience With Video Conferencing, Network Troubleshooting Experience And Active Directory Experience.
Advanced Knowledge Of Windows 7 And 10 And Office 365 Applications Such As Onedrive, Sharepoint, Teams, Etc. And Also Sccm, Mobile Devices (Ios/Android)
Basic Knowledge Of Active Directory/Group Policies And Good Documentation And Communications Skills.