Greet clients as soon as they arrive and connect them with the

appropriate party

Answer the phone in a timely manner and direct calls to the correct

offices

Create and manage both digital and hardcopy filing systems for all

partners

Make travel arrangements and schedule meetings based on all partners'

itineraries

Deal with bookings by phone, e-mail, letter, fax or face-to-face

Complete procedures when Guests arrive and leave

Prepare bills and take payments

Take and pass on messages to Guests

Deal with special requests from Guests

Answer questions about what the hotel offers and the surrounding area

Deal with complaints or problems

Answer telephone calls and take messages or forward calls

Schedule and confirm appointments and maintain event calendars

Check visitors in and direct or escort them to specific destinations

Inform other employees of visitors' arrivals or cancellations

Enter customer data and send correspondence

Copy, file and maintain paper or electronic documents and records

Handle incoming and outgoing mail

Receptionist top skills & proficiencies:

Customer Service

Overachieving Attitude

Work Ethic

Verbal and Written Communication

Friendly

Professional

Adaptable

Patience

Problem Solving Skills

Accuracy and Attention to Detail

Integrity

Interpersonal Skills

Telephone Skills

Microsoft Office Skills

Listening

Professionalism

Customer Focus

Organization

Handle Pressure

Supply Management