Roles And Responsibilities

Support The Colleges Enquiries For Uk And Dubai - International Applicants, Dealing With Telephone, Email, Live Chat, Social Media, And Face-To-Face Course Inquiries In A Timely And Professional Manner To Ensure The Delivery Of Efficient, Customer-Focused Service For Prospective Students;
Take An Applicant-First Approach To Inquiry Handling And Customer Services, Putting The Needs Of The Student At The Heart Of All Our Activity And Ensuring A Tailored Approach Based On The Individual'S Requirements;
Keep Up To Date With Developments In The Colleges Course Offering, Fees, Visa Regulations, Visa Fees, Medical Or Any Other Requirements As Well As Advice And Guidance Sought By Enquirers And Applicants Such As The Initial Application Cycle, Processing Time, And Clearing Processes;
Proactive And Professional Approach To Agents Inquiry Handling, Working As Part Of A Team And Making Suggestions For Faqs And Standard Replies;
Liaise With Colleagues In All Relevant Department Such As Recruitment, Admissions To Ensure A Seamless Journey From Enquirer To The Applicant To Offer-Holder In Inquiry Management;
Provide Support To Applicant Interviews Taking Place During The Admissions/Visa Cycle And To Ensure A Strong Understanding Of The Interview Process To Provide Accurate Advice To Applicants Attending Interviews;
Plan And Play An Active Role In Organizing Open Days With The College / Educational Institute / Ielts Coaching Classes/College By Providing Support As Required.
Strictly Adhere To Data Protection Required When Handling Inquiry And Other Applicant Data Or Sensitive Information And To Develop An Understanding Of How This Relates To Uk - Higher Education;
Support The Teams' Members When Participating In Any Educational Events, Process The Inquiry/Applicants As Required, Including Answering Telephone Calls And Emails.
Visiting Educational Institute/College And Getting Necessary Permissions For Promotional Activities, Open Days, Recruitment, Etc.
To Perform Any Other Duties, Appropriate As May Be Required By Senior Colleagues Including Representation Of The Team Or Department On Internal Working Groups Or Other Meetings;
To Engage With The Colleges Commitment To Put Our Students First And Deliver Services That Are Customer Orientated, Represent Value For Money, And Contribute To The Financial And Environmental Sustainability Of The College When Undertaking All Duties And Aspects Of The Role;

Desired Candidate Profile

Proven Track Record Of Strong Achievements, And Is Someone Deeply Passionate About Student Recruitment, Sales, And Marketing. Ability To Understand Big Picture Concepts And To Dive Into The Detail Needed To Implement The International Student Recruitment Plan And Strategies, Possessing Broad Technical Knowledge Of The Latest Marketing Methodologies.

Perks And Benefits

Attractive Salary And Benefits Including Generous Holiday Leave.