Responsibilities

Â· Provide second tier (L2/L3) product support via email and also through other communication channels.

Skills & Qualifications:

Â· Bachelors (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

Â· 4-6 years of related work experience required. Previous product support experience from a retail software product (B to C) is a plus.Responsibilities:

Ability to work in rotational shifts.

Gain proficiency in InsuranceSuite software and relevant diagnostic tools. Future responsibilities may include gaining knowledge of Guidewire's other offerings to support multiple base products.

Contribute to a team environment that will have both local and remote leadership

A large aspect of the position involve commitment to customer SLA's. While the Response Analyst will work during normal business hours, high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues). We are open to flexible work shifts outside of a standard 9AM-6PM working hours.

Experience with a commercial customer incident tracking or CRM system

Experience using a software defect tracking system such as JIRA

Experience in or knowledge of front end web technologies (JavaScript and AngularJS) or similar

Requirements:

Relevant work experience in a customer-facing support or services role within a technology-oriented company

Exposure to broad technical skills such as Object Oriented programming (JAVA , C#, or similar), relational databases (data modeling/SQL), web UI (design and development), XML, application architecture

Detail oriented

Ability to work independently and within a team

Proficiency in English