Head - Client Partnership &Amp; Growth - 13+ Years - Delhi/Ncr - E-Commerce/Retail

Client Is Looking For An Established Leader For Its Client Partnership &Amp; Growth (Cp&Amp;G) Team To Head Cp&Amp;G Operations. As Head Of Cp&Amp;G Operations, You Will Manage The Development And Management Of The Operations Team Spread Across The Client Partnership &Amp; Growth Team Including Merchandising, Marketing And Account Management.

Location - New Delhi

Key Responsibilities :

- Strategic Management

- Design And Build A Service Operations Organization In Line With Our Goals

- Define Quality Goals And Processes For The Service Operations Organization

- Collaborate With Global Business Partners And Technology Teams To Identify, Plan And Execute Strategic Projects To Support Evolving Business Needs And Continue To Scale The Operations Team

- Lead Global Business Processes Transition, Productivity, And Efficiency Enhancements Projects

People Management

- Identify, Recruit, And Onboard Top Talent To Grow The Capabilities Of The Cp&Amp;G Operations Organization In India

- Define Roles And Responsibilities, Performance Goals, And Career Growth Path For The Team

- Foster A Culture Of High Performance, Excellence, And Innovation Through Focused Training, Guidance, And Support

Operations Management

- Develop And Maintain A Deep Understanding Of All Processes

- Manage Multiple Priorities Under Tight Deadlines And Delivery Slas With An Ability To Thoughtfully Prioritize Conflicting Demands

- Design Best Practices Based On The Industry Standard To Optimize Day-To-Day Operations Across Teams

- Design And Analyze Business/Operational Performance Metrics (Kpis) To Make Operations Decisions

- Report On Performance Metrics And Escalate/Address Issues As They Arise

- Effectively Manage The Quality And Costs Of The Operations Team

- Experience Leading Operations Teams In Ecommerce / Retail Industry

- Management Experience Of Leading A Team Of 20+ Employees

- Experience Planning And Building New Functions, Developing Metrics, And Showing Significant Improvement

- Exceptional Problem Solving, Analytical, And Business Decision-Making Skills

- Ability To Lead And Influence Cross-Functional Team And Manage Stakeholders In Global Organizations

- Experience Building And Developing Teams, Balancing Priorities In An Ambiguous Environment

- Significant Experience With Operations Organizations

We'D Love For You To Have :

Preferred Qualifications:

- Bachelors In Science/ Engineering Or Equivalent

- Mba Preferred