Major Japanese Trading Company In Midtown Manhattan Is Looking For A Japanese And English Speaking Help Desk Engineer.

Job Responsibilities:

End User Education:

- Translating User/Setup And Troubleshoot Manuals And Other Related Documents.

First/Second Level Help Desk Support:

- Troubleshoot/Answer The Questions Regarding Windows Os And Office Applications

- Troubleshoot/Answer The Questions With Regard To The Proprietary And Package Systems Used In The Company

- Interact And Cooperate To Resolve The Problems With Network/Server And Application Team

- Help Desk Support For Onsite And Remote Sites Via Telephone, On Hands And Remote Access

- Take Help Desk Support Calls/Emails And Create Troubleshooting Record Tickets

- Answers All Help Desk Calls In A Timely Manner With Desktop Support (Going To The Users’ Desk When Needed)

- Communicate Well Within Help Desk And Escalate Issued To Adequate Teams

- A Reactive/Proactive Approach To Problem Trouble-Shooting And Collaborating With Internal Operational Staff As Needed To Restore And/Or Enhance System Performance.

- Troubleshooting Areas Include But Not Limited To:

Pcs, Laptops, Printers, Scanners, Monitors, Blackberry, Iphones And Ipads

- Prepare And Setup The Video Conference System

- Setup, Install And Replacement Of Desktop/Laptop Pcs

- Prepare And Monitor Loaner Laptop Inventory

- Upgrade/Update Various Sws And Update Backup Data

- Maintenance Of It Asset/Service Charge And Sap Data

- Perform Hardware And Software Installations

Requirements:

- Japanese/English Bilingual Skill

- Excellent Communications And Customer Interaction Skills Required

- Punctuality And Reliability Are Critical To This Role

- Positive Work Ethics And Professionalism Is Required

- Strong Knowledge Or Windows Os, Ms Office And Other Applications, Installation/Troubleshooting Sw/Hw Of Computers

- Help Desk Support Experience In Enterprise Environment Is Preferred