Job Description -

The Contact Center Platform Senior Developer Will Be Responsible To Implement, Configure & Maintain Genesys Contact Center Solutions.

Must Have:

Configuring Multi-Channel/Omni-Channel Setups Including Reporting, Qm, Wfm, Sip Integration, E-Services, Social Messaging.

- Strong Hands-On Experience And Extensive Knowledge Of Call Center Environments And Routing (Voice, Email And Chat) With Specific Knowledge And Experience With Genesys Cx Solutions (Engage/Connect/Cloud) (Or/And) Nice Incontact Applications And Routing

- Excellent Understanding Of Sip & Isdn Technologies.

- Familiar With Integration Of Genesys/Nice With Third Party Systems, Crm, Pbx, Voicegateways

- Ability To Develop Basic Ivr & Routing Applications & Report Customization

- Strong Knowledge Of Voip, Networking, And Security (Srtp/Tls) Concepts

- Ability To Perform Advanced Sip Debugging With Wireshark And Other Tools. Capture And Analyze Sip And Rtp Traces To Isolate And Resolve Issues

- Ability To Drive & Lead The Engagement With Minimal Supervision And Should Be Able To Work Independently From Onshore/Offshore.

- Experience In Key Activities Like Requirements Gathering & Driving Solution Implementation

- Experience In Defining Target State Architecture And Best Practices For Solutioning Including Documentation Standards

- Experienced In Working In Agile Methodology

- Hands-On Experience In Database Etl (Tsql), Java, Js, Powershell, Python Etc On Technologies Like Xml, Rest, Json, Oauth2

- Identify New Enhancements And Upgrades For Customers

- Interested To Learn New Platforms And Technologies

Interested Candidates Can Share Their Cv At Kripat@Hexaware.Com