Customer Experience

Description :

Essential Functions &Amp; Responsibilities :

- Execute Customer Centric Analytical Approaches To Identify And Evaluate The Customers' Experience Across Online And Offline Channels And Product Touchpoints.

- Write Code To Efficiently Analyze Data From A Variety Of Sources, Perform Data Cleaning And Exploratory Analysis

- Identify And Communicate Impactful Data Driven Insights To Management And Business Stakeholders

- Effectively Communicate And Collaborate With Key Stakeholders, And Program Managers In An Agile Environment

- Contribute To Sharing And Documenting Analytical Approaches, Code And Resulting Knowledge Across The Enterprise

- Adhere To Data Governance, And Transparency

Qualifications :

- A Passion To Understand Customers' Varying Needs, Behaviors And Experiences Via Quantitative And Qualitative Analysis

- Bachelor'S In Statistics, Data Analytics Or Related Quantitative Degree Plus 8+ Years Of Working Experience In Data Analytics

- Experience Working With Customer Experience And Customer Journey Platforms And Methodologies Of Data Capture, Transformation And Measurement Such As Bryter Cx, Adobe Customer Journey Analytics

- Experience Writing Efficient Sql, Python Or R Code Capable Of Processing Millions Of Records

- Functional Understanding Of Statistical Analysis And Common Analytical Techniques Such As A/B Testing, Causal Analysis, Regression Etc.

- Exceptional Problem Solving And Analysis Skills, Combined With The Ability To Troubleshoot And Resolve Data Issues

- Keen Attention To Detail, Quality Output And Timelines

- Ability To Communicate Findings Via Effective Communication Among Fellow Analysts And Across Business Stakeholders

- Experience With Agile Methodologies

About Us :

- Chase Is A Leading Financial Services Firm, Helping Nearly Half Of America'S Households And Small Businesses Achieve Their Financial Goals Through A Broad Range Of Financial Products. Our Mission Is To Create Engaged, Lifelong Relationships And Put Our Customers At The Heart Of Everything We Do. We Also Help Small Businesses, Nonprofits And Cities Grow, Delivering Solutions To Solve All Their Financial Needs.

- We Recognize That Our People Are Our Strength And The Diverse Talents They Bring To Our Global Workforce Are Directly Linked To Our Success.

- We Are An Equal Opportunity Employer And Place A High Value On Diversity And Inclusion At Our Company.

- We Do Not Discriminate On The Basis Of Any Protected Attribute, Including Race, Religion, Color, National Origin, Gender, Sexual Orientation, Gender Identity, Gender Expression, Age, Marital Or Veteran Status, Pregnancy Or Disability, Or Any Other Basis Protected Under Applicable Law.

- In Accordance With Applicable Law, We Make Reasonable Accommodations For Applicants' And Employees' Religious Practices And Beliefs, As Well As Any Mental Health Or Physical Disability Needs.

- The Health And Safety Of Our Colleagues, Candidates, Clients And Communities Has Been A Top Priority In Light Of The Covid-19 Pandemic. Jpmorgan Chase Was Awarded The "Well Health-Safety Rating" For All Of Our 6,200 Locations Globally Based On Our Operational Policies, Maintenance Protocols, Stakeholder Engagement And Emergency Plans To Address A Post-Covid-19 Environment.

- As A Part Of Our Commitment To Health And Safety, We Have Implemented Various Covid-Related Health And Safety Requirements For Our Workforce. Full Vaccination Is A Requirement For This Role For New Hires Joining Jpmorgan Chase. Additional Requirements Include Sharing Information Including Your Vaccine Card In The Firm'S Vaccine Record Tool And May Include Mask Wearing And Social Distancing.

- Requirements May Change In The Future With The Evolving Public Health Landscape. Jpmorgan Chase Will Consider Accommodation Requests As Required By Applicable Law.

Note :

- The Requirement To Be Fully Vaccinated To Be Hired For This Role Does Not Apply To Roles With A Work Location In Arkansas, Florida, Iowa, Montana, And Tennessee. For Applicants To These Roles, Jpmorgan Chase Will Consider All Qualified Applicants Regardless Of Vaccination Status, Due To State And Local Laws.

- Equal Opportunity Employer/Disability/Veterans

About The Team :

- Our Consumer &Amp; Community Banking Division Serves Our Chase Customers Through A Range Of Financial Services, Including Personal Banking, Credit Cards, Mortgages, Auto Financing, Investment Advice, Small Business Loans And Payment Processing. We'Re Proud To Lead The U.S. In Credit Card Sales And Deposit Growth And Have The Most-Used Digital Solutions - All While Ranking First In Customer Satisfaction.

- The Ccb Data &Amp; Analytics Team Responsibly Leverages Data Across Chase To Build Competitive Advantages For The Businesses While Providing Value And Protection For Customers. The Team Encompasses A Variety Of Disciplines From Data Governance And Strategy To Reporting, Data Science And Machine Learning. We Have A Strong Partnership With Technology, Which Provides Cutting Edge Data And Analytics Infrastructure. The Team Powers Chase With Insights To Create The Best Customer And Business Outcomes.

Note : For Your Candidature To Be Considered On This Job, You Need To Apply Necessarily On The Company'S Redirected Page Of This Job. Please Make Sure You Apply On The Redirected Page As Well.