Job Description:

We Are Seeking An It Support Specialist. This Is A New Position To Support Expansion And Maturation Of The Company'S Operations. Reporting To The Director, Information Technology, The It Desktop Support Specialist Will Be Responsible For Installing, Maintenance, Troubleshooting, And Problem Resolution Of Workstation Equipment, Application Software, Conference Room Equipment And The Corporate Network. This Role Handles Level 1 And Level 2 Help Desk Requests, Works Closely With The Msp And Internal It Resources For More Complex Support, And Works Directly With End-Users To Restore Services.

Essential Duties And Responsibilities (Include But Not Limited To):

Image And Setup New Laptops; Involved In The Onboarding Process

Implement Solutions To Specific Laptop Issues

Coordinate And Install Workstation Hardware And Software

Confer With End-Users On Workstation Hardware And Software Issues Involving Installation, Training, And Problem Resolution

Participate In Crucial Technological Department Projects And Perform Problem Diagnosis Of Network And Desktop Environment

Participates In The Analysis And Explanation Of Network Problems Associated With Specific Workstation Problems

Provide After Hours On-Call Support As Scheduled.

Develop And Submits Process Improvement Ideas And Communicates To Appropriate Team

Educate End-Users On The Use Of Technology

Required Qualification &Amp; Skills

Minimum Bachelors Prefer Master'S Degree In Computer Science, Information Technology In Information Systems Or Related Field, Or Equivalent Work Experience

Minimum Of 5+ Years Of Experience In It Services Or Systems Implementation

Exceptional Customer Service Focus And Perspective. Must Be Well Organized, Flexible And Responsive With The Ability To Handle Multiple Tasks Simultaneously.

Practical It Service Management Experience And Knowledge Of Industry Frameworks (I.E., Itil, Cmmi, Etc.) Including Services Provided By Vendors Is Preferred

3-5 Years Of Experience With Desktop And Network Management Tools And Applications

Microsoft Experience Including Active Directory, Intune Preferred

Cisco Meraki Network Management Experience Preferred

Experience With It Security Concepts Preferred

Ticketing Systems Experience Preferred

Experience With Supporting Multiple Corporate Offices, Remote Employees And Field Sales Employees.

Proven Ability To Operate Within A Fast Paced, And Dynamic Environment Consistent Within A Growing Global Company

Excellent Communication And Interpersonal Skills And The Ability To Communicate Complex Technical Information To Non-Technical Individuals.

Apply Judgment - Effectively Leverage Prioritization, Problem Solving And Decision-Making Skills To Achieve Superior Results

Ensures Compliance With Policies, Procedures, And Standards.

Essential Core Competencies:

Professionalism--Approaches Others In A Tactful Manner; Reacts Well Under Pressure; Treats Others With Respect And Consideration Regardless Of Their Status Or Position; Accepts Responsibility For Own Actions; Follows Through On Commitments.

Motivation---- Improves Processes, Products And Services; Demonstrates Accuracy And Thoroughness; Sets And Achieves Challenging Goals; Demonstrates Persistence And Overcomes Obstacles; Measures Self Against Standard Of Excellence; Takes Calculated Risks To Accomplish Goals.

Planning/Organizing--Prioritizes And Plans Work Activities; Uses Time Efficiently; Plans For Additional Resources; Sets Goals And Objectives; Organizes Or Schedules Other People And Their Tasks; Develops Realistic Action Plans.

Adaptability--Adapts To Changes In The Work Environment; Manages Competing Demands; Changes Approach Or Method To Best Fit The Situation; Able To Deal With Frequent Change, Delays, Or Unexpected Events.

Business Acumen--Understands Business Implications Of Decisions; Displays Orientation To Profitability; Demonstrates Knowledge Of Market And Competition; Aligns Work With Strategic Goals.

Physical Demands &Amp; Work Environment:

Frequently Required To Stand, Walk, And Sit

Frequently Required To Talk Or Hear

Occasionally Required To Lift/Push/Carry Items Up To 25 Pounds

This Description Reflects Assignment Of Essential Functions, It Does Not Proscribe Or Restrict The Tasks That May Be Assigned