Hi
I hope you are doing well.
Level - 12 -12 BDC10B Role :
SW/Application Tech Support Practitioner
Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management
Good To Have Skills : Service Desk Voice Support
Job Requirements :
Key Responsibilities:
1 Respond to the incidents reported by customer through voice, email, chat and Self Service
Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.
3 Provides resolution to customer based on in scope processes
4 Follows the incident life cycle as defined by process
Technical Experience:
1 Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
3 1 to yrs. of experience
4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers
Professional Experience:
1 Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
3 Excellent customer service skills
Educational Qualification:
1 Bachelors degree or 3-yr. diploma
Good to have ITIL, technical certification
Additional Information:
1 4x7 Support
9.5 Hr. Shift
3 5 days working per week
4 Weekly offs based on roster
Thanks & Regards,
Full Name:
Mobile Number:
Email ID:
Total Experience :
Relevant Experience:
IT Skills worked :
Contract / Permanent Employee:
Current Company Name:-
Payroll Company Name: -
Current CTC : -
Expected CTC : -
Official Notice Period :-
Are you Negotiate with your Notice Period, if yes how many days:
Last Working Day in Current company:
Interested in Contract Position:
Ready to Work with DynPro Payroll :
Company Name
Working in MNC Company: -
Any offer in hand :
CTC offered :
PAN Card no. : -
Father Name:
Native Place : -:
Please Share your updated Resume with attached photo (Mandatory):
Please Share your Scan copy of Pan Card to upload your Resume(Mandatory)
When are you available on for the interview for Video Round :
Current Location :
Preferred Location :
Can you Join within 10 Days :
Mohan Kumar
Executive-Talent Acquisition,
DynPro India Pvt. Ltd.
3RD Floor, The Estate, 121, Dickenson Road,
Bengaluru - 560 042, KA
URL: www.dynproindia.com