Process Associate - Customer care- voice

IGT Solution Pvt Ltd

Gurugram

Full-time

Posted: 1 month ago

Job Views: 7

Experience

0 - 1 year(s)

Education

Graduate (Bachelors)

Skills

BPO,

Customer care,

Customer support,

Voice Process,

Handle inquiries,

Travel service,

Sales service,

Written skills,

Oral communication ,

Job Description

Expedia (IGT Solutions) is looking for Process Associate for Customer Care role (Voice). The position is for process engaged into providing customer services to travelers on Air, hotels, car hire, packages and other bookings for APAC geography.

JOB RESPONSIBILITY:

· To be able to provide customer service and support to travelers on Air, hotels, car hire, packages and other bookings

· To ensure various SLA’s like quality, abandon%, AHT, Customer Call back rate & efficient customer service are met

· To be able to respond to customer service inquiries via phone and e- mail.

· Track individual productivity on various reports

· Keep knowledge base updated through usage of BSA web tool, Voyager

KNOWLEDGE, SKILLS, OTHER ABILITIES

· Experience : 6 months BPO or Travel experience, and sales experience

· Communication: Good written and oral communication skills

· Education qualification: Graduate in any discipline/Under graduates

· Good analytical skills and interpersonal skills

· Proficient in MS Office, Powerpoint , Excel, Outlook etc

· Should be open for rotational/night shifts

Other Details