Product Application Customer Experience Rep
Job Code: 54277 / 103425
3M Company
Maplewood Mn (55144 Zip Code)
12 Month Contract Position
Ms Teams Panel Interview
7:00A.M.- 6:00P.M.
2 Week Training
Remote To Start, And Move Back Into Office, At A Later Date
Pay: $21/Hr.

Product Application Customer Experience Rep
Position Overview:
The Product Support Representative Will Be Highly-Engaged And Handle Varied Customer Transactions; Including Inbound/Outbound Calls, Emails And Chats To Customers And Internal 3M Groups. These Interactions Will Entail Questions On Product Information, Education, And Recommendation. In-Depth Technical Knowledge Of Our Products/Product Lines Will Be A Must As They Will Need To Be Able To Communicate With Customers And Other Departments On Incoming Questions. They Will Research And Resolve Issues, Identify And Implement Service Solutions; Monitor Progress Using Service Measurement Systems; Identify Areas To Improve Communications And Efficiency Of Operations Through Continuous Improvement Efforts; Work To Enhance Knowledge In Key Service Areas; And Other Duties As Assigned.

Basic Qualifications:
* * Possess A Bachelor'S Degree Or Higher (Completed And Verified Prior To Start) From An Accredited University Preferred Qualifications:
* Quick Learner
* Good Customer Service Skills, Soft Skills * Communication Skills Both Written And Verbal
* Enjoys Helping And Interacting With Other People In A Friendly Courteous Manner And Give Continuous Attention To Customer Satisfaction
* Ability To Resolve Conflicts Effectively And Take The Initiative To Resolve Issues Before They Become Problems
* Ability To Work In A High Volume Rapidly Changing Environment
* Strong Active Listening Skills
* Ability To Follow Through With Commitments And Show Concern For The Needs Of Others
* Pc Literate, Including Microsoft Office Products And Sap/Salesforce
* Strong Organizational Skills With The Ability To Stay Focused On Tasks
* Good Interpersonal Skills
* Clear And Conceptual Thinking Ability; Excellent Judgment And Discretion
* Prefers To Stay Busy With A Full Workload And Enjoys Meeting Challenges
* Ability To Handle Work-Related Stress; Handle Multiple Priorities Simultaneously; And Meet Deadlines

Soft Skills
* Excellent Communication, Phone And Problem Solving Skills