Responsibilities

• Lead end-to-end deployment (conceptualization to production) for MindTickle’s largest and most strategic customers.

• Understand business needs of customers and prospects.

• Design & implement solutions for them with available product capabilities and technical services.

• Configure MindTickle platform, set up integrations with external systems such as CRMs & HRMS and deploy user management & reporting workflows.

• Work with Technical Services team to ensure timely and high-quality delivery of technical services, throughout a customer’s lifecycle.

• Help the Technical Services team define scope for complex projects and validate them with clients & MindTickle’s professional services team.

• Serve as a Subject Matter Expert (SME) for MindTickle’s product capabilities and solutions across diverse use cases.

• Provide consultation to internal teams and customers, as required.

• Liaise with product team to represent customer trends for road map consideration.

• Identify risks, visualize upstream & downstream dependencies, help unblock challenges.

Desired Qualifications & Skills

• 2+ years of experience in managing enterprise software implementation or development, including responsibilities of customer relationships & communication.

• Experience with SaaS platforms is strongly preferred.

• Familiarity of enterprise tech stack and experience of managing integrations with major SaaS platforms, is strongly preferred.

• Sufficient understanding of data analysis and software engineering to be able to communicate effectively with engineering team; hands on exposure to software engineering is preferred.

• Familiarity with relevant technical concepts, e.g. REST APIs, SOAP API, OAuth, JWT, FTP, data modelling & analysis, testing product functionalities.

• Excellent communication, interpersonal, project management and conflict resolution skills.

• Established track record of delivering complex projects within defined timelines across multiple time zones.

• Graduate or postgraduate degree; engineering or relevant technical disciplines are preferred.

• Willing to work EU & US hours to coordinate with clients’ or MindTickle’s global teams