we are looking to immediately hire Opener with atleast 6 months experienced in BPO sector and Senior candidates with atleast 1 - 2 years experience for Outbound sales process for AUS Morning shift.

- B2B sales

- AUS process

- Great Incentive

- Monday to Friday

- Opener / Senior Telecaller

- Morning shift timing - 7:30am to 4:30pm

Customer Service Responsibilities list:

1.Manage large amounts of incoming calls

2.Generate sales leads

3.Identify and assess customers’ needs to achieve satisfaction

4.Build sustainable relationships and trust with customer accounts through open and interactive communication

5.Provide accurate, valid and complete information by using the right methods/tools

6.Meet personal/customer service team sales targets and call handling quotas

7.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8.Keep records of customer interactions, process customer accounts and file documents

9.Follow communication procedures, guidelines and policies

10.Take the extra mile to engage customers

REQUIREMENTS

1.Proven customer support experience or experience as a client service representative

2.Track record of over-achieving quota

3.Strong phone contact handling skills and active listening

4.Familiarity with CRM systems and practices

5.Customer orientation and ability to adapt/respond to different types of characters

6.Excellent communication and presentation skills

7.Ability to multi-task, prioritize, and manage time effectively

8. Bachelors degree.

If you're interested,you can drop your cv to hr@webzstore.com or can call on 033 46022306

Regards,

PRITY (HR)