A major part of our business is developing, maintaining and managing data rich business intelligence solutions for multiple clients. As part of this growing area we are recruiting a helpdesk support member to work with our clients, attend helpdesk calls and coordinate internally to ensure timely updating of data, extraction of reports and resolution of support issues. The candidate should be able to guide the team technically. This role also requires the candidate to be well organised, proficient in MS SQL Server/Oracle SQL and SSIS, have good communication skills, troubleshooting and customer service skills.

Main Activities:

• Attend helpdesk client calls and provide on call support for L1 / L2 kind of issues

• Reported issues to be resolved within SLA

• Provide service & support for data rich business intelligence (BI) solutions for multiple client environments

• Liaise with external clients and internal staff to ensure data processing, production & support issues are resolved; escalating to development team as required

• Assist in formulating & maintenance of data processing and quality control procedures; ensuring adherence to guidelines

• Perform ad-hoc database extraction & integration to support internal & external data requirements & projects

• Provide technical guidance to the team

Competencies:

• Experience with databases (MSSQL/OracleSQL) and SSIS

• Knowledge on SFDC will be an add-on

• High levels of initiative, strong attention to detail and excellent interpersonal and communication skills

• Good skills with MS Excel

• Strong analytical and problem-solving abilities

• Ability to effectively manage multiple activities & tasks

Experience / Qualifications:

At least 3 years experience in Operations and Support for MS SQL database/Oracle database
Working knowledge on SSIS
Bachelor of Engineering/Technology preferably in Computer Science/IT
Good to have SFDC knowledge

Any other important information:

Demonstrate good communication skills in English, both verbal and written
Excellent problem solving and logical thinking capabilities with an attitude to excel
Good team player and collaboration. Ability to work closely within a project team
Demonstrate sense of ownership and taking accountability
Work hours would be starting at 2.30 am IST