Sales Associate (Voice/Non Voice)

Job Views: 1
Convergys India Services Private Limited
Exp. 0 - 3 Year(s)
Job Posted: 5 months ago
Sales Associate
Inbound Customer Service
Other Details
Work Experience
0 - 3 year(s)
Job Description
Job Description: - Inbound Customer Service / Upselling.

Interface with customers via chat or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities:-
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile:-
  • Any Graduate fresher OR Under-Graduate / drop out / pursuing Bachelors- any fresher can apply
  • BE/Btech freshers are not eligible (at least 1 year ICC Experience)
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.

Additional Benefits:-
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.