Objective :

To manage the overall vendor ecosystem by :

- Performance base-lining & competitive benchmarking

- Identify the opportunity of improvement

- Working with the vendor development team to drive critical projects

- Resolving existing escalations and complaints

- Manage the overall serviceability for each vendor to enhance overall performance.

Role & Responsibilities :

- Responsible for overseeing last mile operations as central SPOC

- Analyze different vendor performance

- Work towards resolution of complaints & escalations from customers

- Manage last mile serviceability of its different partners

- Improve overall delivery performance to enhance customer experience

- Should have strong operations and business development background

- Must have 6 sigma certification

- Understand Lean tools

Requirement :

- Should have 4-5 years of experience coming from good pedigree MBA colleges

2. Vendor Development & Vendor Management :

Objective : To work with vendor in developing the systems & processes and convert them into strategic partners; who can work at scale with reliable performance.

Role & Responsibilities:

- Work with a strategic partner to develop overall operations

- Make it more reliable, scalable and cost-effective