Datamanusa Has An Exciting Opportunity For A Talented Service Desk Analyst To Work With One Of Our Direct Clients In Thornton, Co. We Love Referrals! Please Refer Us To Your Friends, Family And Colleagues For This Opportunity. Datamanusa Gives Referral Bonuses (Up To $500) If They Get Selected And Perform Well For Our Clients.

Job Details:

Position: Service Desk Analyst

Duration: 12 Months

Location: Thornton, Co

Required/Desired Skills:

*) Associate'S Degree In Computer Science, Information Systems Or Another Technical Field Or Equivalent Work Experience Required.

*) Minimum Of Four (4) Years Of Customer Service Experience With A Variety Of Computer Hardware, Software And Operating Systems.

*) Excellent Customer Service Skills

*) Ability To Interpret And Convey Technical Information To A Non-Technical Audience

*) Ability To Maintain Appropriate Confidentiality With Student Data And Sensitive Support Requests

*) Advanced Computer Troubleshooting, Analysis, Critical Thinking And Problem Solving Skills.

*) Ability To Keep Up-To-Date Technically And Apply New Knowledge To Your Job. Includes Adapting To And Mastering New System Applications And Processes As Implemented By The District Or Department.

*) Ability To Manage Multiple Tasks With Frequent Interruptions, Occasionally In Urgent Situations.

*) Ability To Promote And Follow Board Of Education Policies, District Policies And Building And Department Procedures.

*) Ability To Stay Current With District Policy, Standards And Training In The Areas Of Data Quality, Data Privacy, And Cyber-Security With Respect To Student And Staff Data, And Related Information Systems.

*) Ability To Communicate, Interact And Work Effectively And Cooperatively With People From Diverse Ethnic And Educational Backgrounds.

*) Ability To Recognize The Importance Of Safety In The Workplace, Follow Safety Rules, Practice Safe Work Habits, Utilize Appropriate Safety Equipment And Report Unsafe Conditions To The Appropriate Administrator.