Can Accurately Define A Client Issue And Can Interpret And Design A Resolution Based On Deep Product Knowledge.

Work With Process Owners To Understand The Process Requirements Related To The Capture Of Configuration Data And Develop Technical Specifications And Solutions

Functional Architects Experiencerequired.

Work Closely With Various Stakeholders To Provide Guidance In The Management Of Ci'S And The Relationships Between Them

Advanced And Current Understanding And Practice In Windows Domain And Unix System Administration

Collaborate With Infrastructure Architects To Understand It Technology Strategy That Guide Which Requirements Need To Be Gathered

Work With Application Smes And Stakeholders To Perform Gap Analysis And Provide Solution.

Participate In Configuration Management Meetings And Story Time Where Appropriate

Perform Day To Day Administration Of The Servicenow Service Mapping Tool, Including Mapping Additional Defined Business Services Into The Tool

Maintain The Integrity Of The Service Mapping Tool Across Production And Non-Production Environments

Experience And Understanding Of Ip Networking, Devices, Network Design Methodology And Configuration.

Review The Data Being Populated Into The Cmdb And Act As Partial Owner Of The Cmdb

Servicenow Certified System Administration

Itil 2011 Foundation Certified

Servicenow Certified Implementation Specialist Service Mapping

Qualifications Required:

Minimum Of 3+Year Experience With Servicenow Discovery And Service Mapping

Minimum Of 7+ Years Working On A Team As Part Of A Large It Organization

Minimum Of 3 Years' Experience With Configuration Management.

Have Strong Functional Knowledge And Technical Skills.

Experience With Wmi, Ssh, Snmp, Powershell, Rest, Soap, And Javascript

Experience Integrating With Tools To Federate Data Into The Cmdb

Expert In It Asset Management Lifecycle Processes (Including Hardware And Software)

Good Interpersonal Skills, Including Collaboration, Communication, Relationship Building, And Negotiation

Intermediate Windows And Unix Administration Skills

Expert In It Asset Management Process &Amp; Operational Delivery

Familiarity With Network Concepts (Routers, Switches, Firewalls, Nat, Load Balancing) And Storage.

Familiarity With The Following Concepts: Xml, Json/Script Language, Database.

Ability To Discuss Credentials, Install A Product, Troubleshoot Permission Issues, Discuss And Trouble Shoot Network Connectivity With Network Engineers

Familiar With Cloud Environment Like Aws, Azure Etc.

Preferred:

Scripting Capabilities Such As Javascript, Jelly, Sql

Acquaintance With Web And Application Servers, Load Balancers, Databases, Cloud (Aws, Azure Etc.) And Virtualization (Websphere, Mq, Iis, Apache, Vmware)