Summary:

Winwire Technologies Is Looking For A Program Manager To Join Their Onsite Delivery Team To Manage Program Which Will Have Multiple Projects For Effective Execution.

As The Program Manager You Will Lead Portfolio Of Customer Projects For Successful Delivery. Provide Overarching Support And Thought Leadership To Project Teams, Provide Value Add And Enable New Business Opportunities, Support Account Team For Overall Growth Of The Account. You Will Be The Face Of Winwire And Expected To Manage Customer Communication Efficiently, Manage Expectations, Resolve Conflict (Both Internal And External) And Address Escalations. Manage And Drive Executive Review Meeting With Internal And External Stakeholder (Weekly, Monthly, And Quarterly). Mentor And Coach The Respective Delivery Team Members.

Essential Duties And Responsibilities:

Delivery Management

Manage The Defined Project Gross Margin And End-To-End Project Plan Across Multiple Responsible Parties (I.E. Client, Development Teams Both Internal And External, Business Leads, Testing Teams, Etc.)
Demonstrate Thought Leadership In Discussions With Business Partners To Ensure Delivery Of The Most Effective Solutions, Involving Winwire Practice Owners And Smes As Required, For The Identified Business Objectives
Ensure And Engage Client Project/ Product Owner And Key Stakeholders During Early Stage To Avoid Risk Of Potential Rework
Negotiate With Client, Manage And Set Expectations, And Follow Change Management Process, As Needed, To Accommodate Any Business Critical Items During The Project Execution To Avoid Scope Creep And Project Overrun
Prepare Weekly Status Reports And Reviewing Them With Dh/Account Manager
Connect With The Project Managers For Project Updates, Risks And Issues On A Weekly Basis
Track &Amp; Own All The Internal &Amp; External Issues And Risks At The Account Level And Bring It Up During The Account Review
Own Project Escalation Review Meetings And Provide Necessary Inputs To The Account Team For Speedy Closure Of The Escalation
Keep The Account Playbook Current With Regular Updates
Be Winwire Project Team'S Point Of Contact For Project-Specific Follow-Ups With Customer
Conduct Regular Connects With The Customer’S Point-Of-Contact For Project Feedback/Issues/ Escalation And Establishing A Good Relationship
Participate In All The Weekly Project Status Review Meetings With The Customer
Be Aware Of Customer Delivery Process And Make Necessary Changes To The Delivery Process To Align With The Customer’S Process

People Management

Ability To Work Collaboratively With Others From Any Functional Area Or Background, To Influence Thinking And Gain Acceptance
Track Onboarding And Joining Of Us Resources (Fte/ Contract) Hired For The Engagement In The Account
Conduct Regular 1:1 With Onsite Team Members To Gain Any Intel On Customer/Projects And To Track/Act On Team Member Specific Issues
Provide Inputs To L&Amp;D Team On Training Needs Specific To Customer
Work With The Hr Team For Any Concerns Raised By The Onsite Team Members
Identify Performing Team Members For Spot Award, Quarterly Award And Annual Award
Encourage Onsite Team Members To Be Part Of Winwire Events Like Brown Bag Sessions, Friday Events (As Applicable)

Technical Competency

Understand Customer Technology Landscape, Including Data Complexity, And Identify The Skills Required For The Team To Perform Well In Their Roles Or To Get Onboarded For New Opportunities
Get Well-Versed With The Customer Technologies Landscape At Level 100
Organize Brown Bag Sessions/Envisions Sessions For Demonstrating Winwire Technical Capabilities In The Areas The Customer Is Interested In And/Or Need Help

Account Management

Build And Establish Relationship With New Contacts Within And Across Departments At The Customer Location
Constantly Review The Set Objectives For An Ongoing Program
Work With The Account Manager On Any New Opportunity In The Account And Review The Opportunity Closure Plan
Proactively Update The Account Management Team Of Any Changes At The Customer End
Initiate And Track Hiring Request With The Us Hiring Team For All Us Hiring Positions (Project And Consulting) For The Account And Be Responsible For Closure Of The Positions
Support The Hiring Team With Interview Process And Smooth Onboarding Of The Selected Candidate
Initiate, Coordinate &Amp; Drive The Internal Kick-Off For New Projects In The Account
Support Account Manager For The Customer Kick-Off Meeting Of New Projects
Initiate Periodic Delivery Review With The Account Manager And The Ats
Keep Winwire Account Management Team Updated Of Any Customer Escalation/ Concerns/ Issues At The Project As Well As Account Level
Initiate, Prepare And Actively Participate In The Monthly And Quarterly Delivery Review Meeting With The Customer
Track And Follow Up On All The Existing Project Extensions (Ee) And Get Sows Created In A Timely Manner
Understand Customer’S Domain, Technology Landscape And Strategic Technology Direction

Qualifications

Required Skills:

Degree In Computer Science Or Related Stream From A Reputable Institution

12+ Years Of Total It Experience With At Least 3 Years Managing Large Projects/ Program
Domain Experience Of Executing Projects In A Regulated/Validated Environment Like Health Care Is A Must
Strong Experience Working In An Onsite-Offshore Model
Technical Proficiency In Microsoft Data Platforms And Dw Projects During The Initial Stage Of The Career
Experience Managing Cloud And On-Prem Projects Involving Complex/ Large Data Volumes
Superior Problem-Solving Skills, Leadership Qualities, Influencing, Communicating, And Consulting Skills, Team/Interpersonal Skills
Strong Analytical And Creative Problem-Solving Skills
Strong Organizational Skills; Works Well Under Pressure And With Minimal Supervision
Excellent Verbal And Written Communication Skills
Ability To Manage &Amp; Drive Projects With Metrics And Data, Create Structure And Templates As Necessary For Project Reviews
Ability To Effectively Drive Execution And Own Responsibility For Overall Success Of Projects

Required Competency:

Risk Management – Should Be Able To Evaluate Risks At The Project And Account Level On A Continuous Basis, And Proactively Discuss Internally To Come Up With The Mitigation/ Contingency Plan
Taking Ownership – Should Be Able To Anticipate, Articulate And Take Ownership Of Customer’S Concerns And Track It To Closure
Exec Level Communication Skills – Should Be Able To Articulate Thoughts With The Winwire/Customer Senior Management
Strategic Thinking – Should Be Able To Think Strategically, Analyze Data And Present Various Options To The Senior Management/Exec Level
Team Player – Should Be Able To Collaborate With The Multifunctional Customer And Winwire Team
Social Skills – Should Be Able To Have A Meaningful Conversation, Set And Manage Customer Expectations, And Build A Rapport At All Levels With The Customer

Nice-To-Have Skills:

Professional Certifications Preferred (Pmi , Scrum Master, Kanban, Safe)
Managing Agile Project Execution Using Vsts/Azure Devops Preferred
Good Understanding Of The Validation/Qualification Processes In A Regulated Environment