It Started With One Ridiculously Good Idea Create A Different Breed Of Bpo! At Taskus, We Understand That Achieving Growth For Our Partners Requires A Culture Of Constant Motion, Exploring New Technologies, Being Ready To Handle Any Challenge At A Moments Notice, And Mastering Consistency In An Ever-Changing World. If That'S Something You Want To Be A Part Of, Apply Today!

Technical Skills And Qualifications:

Must Have At Least 2 Years Of Graduation Completed.

Must Possess At Least 1 Year Of Documented Customer Support Experience.

Computer Literate With Typing Speed Of 40 Wpm.

Fluent In The English Language, As Well As Reading And Writing In English

Roles And Responsibilities:

Deliver Exceptional Customer Service By Promptly Addressing Customer Inquiries, Resolving Issues Efficiently, And Ensuring Overall Customer Satisfaction;
Research And Provide Accurate And Timely Responses To Inquiries Coming Through Phone, Email, And Live Chat Support Channels;
Navigate Internal And External Documentation And Resources To Provide World-Class Service;
Identify And Escalate Priority Or Unresolved Issues To Appropriate Internal Teams;
Route Calls To The Appropriate Resources When Necessary And Document All Customer Interaction Information According To Standard Operating Procedures;
Identify, Troubleshoot, And Communicate Emerging Trends And Patterns In Accomplished Issues;
Strive For High-Standard Customer Satisfaction And Experience And Ensure That All Calls Are Handled Professionally Based On The Quality Guidelines Set By The Client;
Adhere To Established Protocols, Kpis, Guidelines, And Company Policies To Ensure Consistent And Standardized Delivery Of Customer Service;

Soft Skills:
Problem-Solving And Critical-Thinking Skills
Great Communication Skills, Written And Oral
Must Be Adaptable And Flexible, Demonstrating Abilities To Work With Process And Information Changes
Empathic Toward Customers And Can Maintain A Customer-Centric Approach
Team Player: Acts As A Key Participant Within The Internal Team And Broader Company By Taking Part In Department Initiatives, Providing Feedback/Updates, Promoting Collaborative Solutions, And Supporting Colleagues/Departments
Open To Feedback, Eager To Learn, And Can Show Improvement

Personality Traits Required:
Resilient, Calm, And Professional When Dealing With Challenging Situations
Adaptable To A Dynamically Changing Business
Trustworthy And Reliable With A High Level Of Integrity
Resourceful, High Attention To Detail, And The Ability To Multitask