Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-

Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.
Excellent verbal skills in English Language.
SERVER knowledge is must.
Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
Flexible with 24/7 Environment.

Certifications (Preferable):-

Exam 70-640(Windows Server 2008)
Exam 70-662(Exchange 2010)
Exam 70-321(Deploying Office 365)
Exam 70-323(Administering Office 365)

Additional Benefits-

Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Gratuity
Education Assistance plan – Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories.