Job Profile – Technical Support Engineer.

Company Name – Perpule Delvit solutions Pvt Ltd.

Exp – min 3 yrs

Salary – 5 to 6 LPA

(Work From Home)

Only Male candidates preferred.

Age – Max 35

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to

our customers. You will diagnose and troubleshoot software and hardware problems for

internal and external purposes.

The Technical Support Engineer responsibilities include resolving network issues,

configuring operating systems and servers, setting up or running scripts, pulling

information from database for adhoc tasks and using remote desktop connections to

provide immediate support.

To be qualified for this role, you should hold a degree in a relevant field, like Computer

Science, IT or Software Engineering.

Skills required: SQL, My SQL, Scripting, Python

Roles and Responsibilities

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Research and identify solutions to software and hardware issues

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Diagnose and troubleshoot technical issues, including account setup and network

configuration

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Ask customers targeted questions to quickly understand the root of the problem

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Track computer system issues through to resolution, within agreed time limits

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Experience in application support, software bug-fix and maintenance

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Experience developing in a CI/CD, DevOps model

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Properly escalate unresolved issues to appropriate internal teams (e.g. software

developers)

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Refer to internal database or external resources to provide accurate tech

solutions

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Prioritize and manage several open issues at one time

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Follow up with clients to ensure their IT systems are fully functional after

troubleshooting

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Prepare accurate and timely reports

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Document technical knowledge in the form of notes and manuals