Greetings Of The Day !!!!

Urgent Recruitments For L1 & L2 Profile For Pune Location

Package - Up-To 8Lpa

Sn Required Information Details

1 Role Service Desk – Agent
2 Required Technical Skill Set Desktop & Network Troubleshooting
3 Desired Experience Range 3 – 4 Years
Desired Competencies (Technical/Behavioral Competency)
Must-Have • Requires Exceptional Verbal And Written Communication Skills As Well As Strong Customer Service And Interpersonal Skills.

• Willingness To Work In Any Shifts Including Night Shifts
• Accountable To Answer Customer Requests And Assisting Customer Either By Email/Chat Or Over The Phone
• Should Be Flexible For Voice Support
• Ability To Understand Customer Issue And Route To Appropriate Team
• Should Be Itil Foundation Certified
• Must Be A Strong Cross-Team Collaborator
• Requires The Ability To Thrive In A Demanding, Fast Paced 24*7*365 Operations Support Environment, Which May Occasionally Require Working After Normal Business Hours Or Weekends. Candidates Might Need To Extend Support During Week Offs Depending On The Business Requirement
• Basic Knowledge About Systems, Backup And Network
• Ability To Drive Higher Customer Satisfaction And Maintain The Defined Sla'S And Kpi'S
Good-To-Have 1. Mcp & Itil Certification.

Note :-Please Call Or Whatsapp Your Resume On The Undermentioned Number Or Mail Your Resume

8595849767

Shubhani Sharma

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