Role : Zonal Business Manager

Function / Department : Sales/ Sales and Distribution

Location : Chennai

Job Purpose :

- To ensure overall zonal operations is managed effectively ensuring continuous growth in customer and revenue market share through overall distribution, timely network investment, seamless customer delivery and managing cost spend to improve the zonal efficiencies

Key Result Areas/Accountabilities :

Sales:

- Deliver overall Gross, GAS & Customer Market Share target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, MTO/SPO and SME) in the zone

- Achieve channel- infrastructure enhancement targets (UAO, DURO, retail large format stores, FOCOs, SPO outlets, SME partner infrastructure, etc) Revenues: Deliver overall Revenue target for the zone across all products and channels

Budgetary Control:

- Achieve savings on allocated COCA / SAC (controllable components) and G&Abudgets at the zonal level

Customer Service & Collections:

- Manage overall customer satisfaction (Retail NPS and TSAT) and revenue churn targets across different customer segments&- Collection infrastructure/ reach enhancement

People:

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales & Retail)

- Drive compliance with HSW norms across the zone and extended partner population

Core Competencies, Knowledge, Experience :

- 8-12 years of distribution and/or general management experience in Telecom/FMCG/Mass Retail Distribution industry

- Experience of distribution planning and channel strategy implementation and managing large number of partners of varying sizes and complexity

- Ability to lead, engage and coach large teams for effective performance

- Thorough understanding of business levers to drive revenue growth and profitability

- Ability to manage dynamic, high-uncertainty environments and Independent thought leadership with drive to execute

- Influencing skills, analytical and commercial ability, effective relationship management skills and proven ability to function within a matrix organization

Must have technical/professional qualifications :

Professional Qualifications : MBA from a good reputed institute