Greetings of the day….
SaaS Labs, Inc is a Noida-based software company where we build innovative B2B products for small & medium sized businesses around the world. Our products like JustCall, CallRoot & Viralwoot serve over 100,000 businesses in 40+ countries.
Job Profile – Customer Success Associate
Experience- 0-1 year
Location- Sec-63, Noida.
Role & responsibilities:
- Help new customers with onboarding and account setup
- Give product demos and training to new customers
- Proactively connect with customers to make sure they are not facing any problems with their accounts - Monitor usage and help engineering team with improving the product
- Spread awareness about our premium features among our existing customers
- Play vital role in account expansion and retention Skills:
- Brilliant communication skills
- Strong hold on English language (written and verbal)
- Strong analytical skills
- Self-motivated and entrepreneurial
- Quick learner
- Liking for technology & internet products (you won't be able to perform if you don't like technology or trying out new technologies) Candidates with side projects and relevant internships under their belt will be given preference.
Location – Noida