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Client Support Executive Client Support Executive

Job Views: 1
Covert Management Services Pvt Ltd.
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Exp. 2 - 5 Year(s)
Bengaluru/ Bangalore (Karnataka)
Job Posted: 4 months ago
Skills
"Customer Support Executive"
"customer service"
"customer operational "Planning
Other Details
Work Experience
2 - 5 year(s)
Job Description

Job Description

  1. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  2. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  3. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
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