Business Development / Query Handling Executive ( U.S Process ) Business Development / Query Handling Executive ( U.S Process )

Job Views: 1
Exp. 0 - 2 Year(s)
Bengaluru/ Bangalore (Karnataka)
Job Posted: 4 months ago
"Chat Support"
"Email Support"
"Non Voice"
"Seller Support"
"Query Handling"
"Customer Service"
"International Support"
Other Details
Work Experience
0 - 2 year(s)
Job Description

Job Description

Summary of Responsibilities


  • Demonstrates effective, clear and professional written and oral communication.


  • Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers’ issues.


  • Builds Platform and business knowledge to better serve sellers


  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.


  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.


  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.


  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.


  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.


  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.



Please call 9739852837 or send your CV to proficienthr56@gmail.com