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Bank Ltd Phone Banking Officer / CCE-Voice Required Freshers Bank Ltd Phone Banking Officer / CCE-Voice Required Freshers

Job Views: 1
Exp. 3 - 8 Year(s)
Mumbai (Maharashtra)
Job Posted: 3 months ago
Skills
Mortgage Loans
telesales
icici
serco
coverfox
intelenet
BPO
Call Center
Customer Care
business associate
inbound
Outbound Calls
Lead Generation
Cold Calling
BMS
Other Details
Work Experience
3 - 8 year(s)
Job Description

Job Description

Bank Ltd Phone Banking Officer/CCE-Voice Required Freshers

Job Designation: Phone Banking Officer 

This is permanent job on roles of the Banking Industry with fixed salary + high incentives.
Be part of fastest growing digital sales channel in financial services industry.

Job Description: 

  • Must be excellent communication skills Verbal & Written.
  • Good listening skills and strong communication abilities.
  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
  • To identify and convert the opportunities for cross selling (banking product) on customer's call.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Candidate Desire Profile: 

  • Must be excellent communication skills Verbal & Written.
  • Good listening skills and strong communication abilities.
  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
  • Age should be 20-28 years only. 
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
  • Team player Candidate must be able to work effectively with all levels of the organization.


Salary Package: 

  • Annual CTC of Rs.1.75 to 2.10 Lac per annum plus performance based high Incentives.
  • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).


Education Qualification: 

  • Minimum Graduate with any stream Or
  • Post Graduate with any stream.

Job Title/Position: Virtual RM- Outbound
Reporting Position: Virtual RM Supervisor

Summarise briefly, why your job exists;
Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,
1. To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).
2. Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.
3. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

Virtual Relationship Manager - Phone Banking MNC Bank Payroll call 7738521154- Priya

Or email your resume on hyflyjobz@gmail.com

Hy Fly Consultancy

www.hyfly.in

Free Placement / No Charges

Profile - Virtual Relationship Manager 

Experience - 1 - 7 years

Package upto 4.5LPA CTC

Location - Navi Mumbai, Thane


Job Description: 
To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from
other competitors

Differentiated training to make them universal phone banking officers cross training in cards,

liabilities, assets

This skill will also do cross sales with assigned customer based mapped to them

Measure of outcomes NPS, Service Level, Service Quality and Sales.

Responsible for quality communication and customer servicing within laid down productivity

and service benchmarks.

Ensure customer "delight" and consistent service experience, including timely resolution of

customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

to the team as guidelines for improving performance

 

 

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