Bank Ltd Phone Banking Officer/CCE-Voice Required Freshers
Job Designation: Phone Banking Officer
This is permanent job on roles of the Banking Industry with fixed salary + high incentives.
Be part of fastest growing digital sales channel in financial services industry.
Candidate Desire Profile:
Job Title/Position: Virtual RM- Outbound
Reporting Position: Virtual RM Supervisor
Summarise briefly, why your job exists;
Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,
1. To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).
2. Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.
3. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.
Virtual Relationship Manager - Phone Banking MNC Bank Payroll call 7738521154- Priya
Or email your resume on firstname.lastname@example.org
Hy Fly Consultancy
Free Placement / No Charges
Profile - Virtual Relationship Manager
Experience - 1 - 7 years
Package upto 4.5LPA CTC
Location - Navi Mumbai, Thane
To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from
Differentiated training to make them universal phone banking officers cross training in cards,
This skill will also do cross sales with assigned customer based mapped to them
Measure of outcomes NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity
and service benchmarks.
Ensure customer "delight" and consistent service experience, including timely resolution of
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided
to the team as guidelines for improving performance