Sales Associate (Voice/Non Voice)
Convergys India Services Private Limited
Exp. 0 - 3 Year(s)
Job Posted: 3 months ago
Inbound Customer Service
0 - 3 year(s)
Job Description: - Inbound Customer Service / Upselling.
Interface with customers via chat or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:-
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services & Healthcare vertical.
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Any Graduate fresher OR Under-Graduate / drop out / pursuing Bachelors- any fresher can apply
BE/Btech freshers are not eligible (at least 1 year ICC Experience)
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan – Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories.