A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay.
A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.
During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options.
There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience.
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