Customer Care Executive Customer Care Executive
LIFE INSURANCE COMPANY
Exp. 1 - 4 Year(s)
Job Posted: 3 months ago
1 - 4 year(s)
Position: Customer Care Executive
End to end resolution of customer grievances and all allocated customerinteractions including telephonic interaction with customers.
Draft customised resolution responses for every customer interaction.
Adherence to the defined TAT for resolution of each assigned customer interaction.
Root cause analysis of causes of complaints with relevant inputs from various associated teams (Customer Care, Legal & Compliance, Branch, Sales Channels etc.)
Draft responses to customers, press and regulator based on requirement.
Maintain and track individual MIS.
Good Cummunication skills