L

Customer Care Executive Customer Care Executive

Job Views: 1
LIFE INSURANCE COMPANY
|
Exp. 1 - 4 Year(s)
Mumbai (Maharashtra)
Job Posted: 3 months ago
Skills
customer care
customer services
Customer Queries
"Customer handling"
complaints
Other Details
Work Experience
1 - 4 year(s)
Job Description

Job Description

Position: Customer Care Executive 

KRA:

  • End to end resolution of customer grievances and all allocated customerinteractions including telephonic interaction with customers.
  • Draft customised resolution responses for every customer interaction.
  • Adherence to the defined TAT for resolution of each assigned customer interaction.
  • Root cause analysis of causes of complaints with relevant inputs from various associated teams (Customer Care, Legal & Compliance, Branch, Sales Channels etc.)
  • Draft responses to customers, press and regulator based on requirement.
  • Maintain and track individual MIS.
  • Good Cummunication skills 
vasi