Job Title – Business Customer Care Representative – Offline Accounts Position
Experience – 0 – 4 years
Salary – 2 lacs p.a – 4 lacs p.a
Shift – Rotational shift
Type - International Semivoice Process
Communication – Good in English
Qualification – UG/Graduate/pg
Transportation - Two way Cab
Job Location – Hitech City
Roles & Responsibilities:
International Backend Billing Process
Complex Billing Investigations/ Corrections -conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.
Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.
Create a world class customer experience.
Answering product and Account questions/queries assistance.
Customer Service skills
Excellent verbal and written communication skills
Functional Skill Required:
Experience into Managing international clients / Accounts is Mandatory.
Experience into Account Receivable Billing / Backend Billing/ AR Billing.
Any prior experience in backend would be an added advantage.
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Thanks & Regards,
Impec consulting solutions
319, down town mall