Hi,
Hope You Are Doing Well.

Job Title: Desk Side Specialist
Location: East Aurora, Ny (Near By 30 Miles Only)
Duration: 6 Months

Is Remote Option Available During Covid: No

Job Description:

Requirement

Provide Day To Day Operations Support As Level 2 To End Users.

Deployment Of Laptops (Windows 7, 10 Os) To The End Users.

Provide Pre And Post Migration Support For Laptop Deployment

Provide Specialized Hardware / Software / Network Problem Diagnosis / Resolution For Customer'S End Users.

Provide Onsite Hands And Feet Support For Server And Network Related Issues.

Upholds The Enterprise Policy And Procedures As Well As Recommends New And Improved Guidelines To Ensure Compatibility And Better Service To Users Of Personal Computers.

Maintains Current Technical Expertise In The Rapidly Changing Technology Of Microcomputers And Utilizes State-Of-The-Art Techniques When Implementing Desktop Solutions.

Maintains A Positive Working Relationship With All Enterprise Departments To Optimize Working Relationships And Communication.

Strives To Learn The Job Functions Of The Position'S Immediate Supervisor As Well As Peer Level Positions With Whom The Individual Interacts.

Adheres To Service Level Agreements As Outlined In The Help Desk Policies And Procedures.

Should Have Knowledge In Desktop Imaging &Amp; Scripting.

Extensive Knowledge On Hardware &Amp; O/S Trouble Shooting.

Should Be Expert In Deployment Of Operating Systems Locally &Amp; Globally.

Good Knowledge In Microsoft Operating System - Windows Xp &Amp; Windows 7 /8.

Good Understanding Of Ip Telephony Setups And Installs

Solid Blackberry And Iphone Troubleshooting Skills

Basic Understanding Of Macs Nice To Have.

Basic Understanding Of Networking Technologies.

Basics Of Active Directory And Servers

Understanding Of Helpdesk Ticketing System Such As Remedy Or Service Now

Knowledge On All Standard Desktop Applications.

Excellent Customer Service Skills. This Is A Must!

Excellent Troubleshooting Skills This Is A Must!

Excellent Interpersonal Skills To Interact With Various Individuals With Diverse Backgrounds This Is A Must!

The Ability To Learn And Understand New Technology And Skills Quickly

Ability To React To And Act Upon Feedback.

Must To Be A Team Player

Thanks &Amp; Regards,

Peter Pal | Talent Acquisition Specialist | Veridian Tech Solutions,

Ph :

Email: | Www.Veridiants.Com |

2323 S Voss Road Ste 315H,Houston, Tx 77057

| Www.Veridiants.Com |